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  1. OUR TERMS

     

    1. THESE TERMS

     

    • What these terms cover. These are the terms and conditions on which we supply products to you.

     

    1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

     

    1.3 “Product”.When we use the word “product” or “products” in these terms, we mean any luxury print products as displayed and described on our website (i.e. not our luxury handmade products).

     

    1. INFORMATION ABOUT US AND HOW TO CONTACT US

     

    2.1 Who we are. We are ASHEEQ LTD a company registered in England and Wales. Our company registration number is 11350296and our registered office is at 24 The Drive, Ilford, England, IG1 3HU.

     

    2.2 How to contact us. You can contact us by telephoning our customer service team at 07917016270 or by writing to us at info@asheeq.co.uk.

     

    2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

     

    1. OUR CONTRACT WITH YOU

     

    3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

     

    3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because, including but not limited to:

    1. the product is out of stock;
    2. unexpected limits on our resources which we could not reasonably plan for;
    3. we have identified an error in the price or description of the product; or
    4. we are unable to meet a delivery deadline you have specified.

     

    3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

     

    3.4 Locations.Our website is for the promotion of our products worldwide.

     

    1. OUR PRODUCTS

     

    4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display accurately reflects the colour of the products. Your product may vary slightly from those images.

     

    4.2 Product packaging may vary. The packaging of the product may vary, and we reserve the right to change the packaging as necessary at any time.

     

    1. OUR RIGHTS TO MAKE CHANGES

     

    5.1 Minor changes to the products. We may change the product to implement minor technical adjustments and improvements. These changes will not substantially affect the product.

     

    5.2 Significant changes to the characteristics of the product. If for circumstances outside of our control, we need to make significant changes to the product, we will notify you and seek your consent before doing so. E.g. if there is a shortage in the supply of goods or a specific material used, and we select an alternative supply of goods or an alternative specific material, which materially affects the overall appearance of the product. Please note that such changes may impact the price of the product or the timing of delivery. You may contact us to end the contract if you are not happy with the significant change to the characteristics of the product and receive a refund.

     

    1. PROVIDING THE PRODUCTS

     

    6.1 Delivery. The cost of delivery will beas displayed to you on our delivery information page.

     

    6.2 When we will provide the products. We will deliver the products to you within the time estimates as displayed to you on our delivery information page.

     

    6.3 Delivery details.After the order has been dispatched, we will send you a confirmation email.

     

    6.4 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

     

    6.5 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

     

    6.6 If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9.2 will apply.

     

    6.7 Your legal rights if we deliver the product late. You have legal rights if we deliver any products late. If we miss the delivery deadline for any products, you may treat the contract as at an end straight away if any of the following apply:

    • delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
    • you told us before we accepted your order that delivery within the delivery deadline was essential.

     

    6.8 Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 6.7, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

     

    6.9 Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 6.7 or clause 6.8, you can cancel your order for any of the products or reject products that have been delivered. You must post them back to Unit 64a, Regents Studios, 8 Andrews Road, London E8 4QN. Please call our customer services on 07917016270 or email us at info@asheeq.co.uk to inform us that you will be returning the products. After that we will refund any sums you have paid to us for the cancelled goods. We will pay the cost of return, please see clause 8.3.

     

    6.10 When you become responsible for the product. The product will be your responsibility and risk will pass to you at the earliest of the product coming into your physical possession, or a person identified by you to accept the product.

     

    6.11 When you own goods. You own the product once we have received payment in full.

     

    6.12 What will happen if you do not give required information to us.We may need certain information from you so that we can supply the products to you, for example full name and address etc. This should be given at the time you place your order. If you give us incomplete or incorrect information, we may either end the contract (and clause 9.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

     

    6.13 Reasons we may suspend the supply of the product. We may suspend supply of the product and will inform of the reasons why, including but not limited to:

    1. technical problems or to make minor technical changes;
    2. if there is a risk to the product because of events outside our control.

     

    6.14 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product. You may contact us to end the contract for a product if we suspend it for longer than 14 days and we will refund any sums you have paid in advance for the product.

     

    1. YOUR RIGHTS TO END THE CONTRACT

     

    7.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

    • If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 10;
    • If you want to end the contract because of something we have done or have told you we are going to do, seeclause 7.2;
    • If you have just changed your mind about the product, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products;
    • In all other cases (if we are not at fault), see clause 7.6.

     

    7.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below, the contract will end immediately, and we will refund you in full for any products which have not been provided. The reasons are:

    • we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 5.2);
    • we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;
    • if there is a risk that supply of the products may be significantly delayed because of events outside our control;
    • we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or
    • you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 6.7).

     

    7.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days (i.e. the cooling-off period) and receive a refund. Accordingly, you have 14 days from the day in which delivery takes place. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

     

    7.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of any products you have used or any products which become mixed inseparably with other items after their delivery.

     

    7.5 If your goods are split into several deliveries over different days (if ordered multiple). You have until 14 days from the last delivery to change your mind.

     

    7.6 Ending the contract where we are not at fault. If we are not at fault, you can still end the contract before it is completed,just contact us to let us know, but you will have to pay us compensation. A contract for goods is completed when the product is paid for and delivered. The contract will end immediately, and we will refund any sums paid by you for products not provided but we may deduct from that refund any reasonable compensation for the net costs we will incur as a result of you ending the contract.

     

    1. HOW TO END THE CONTRACT WITH US

     

    8.1 Tell us you want to end the contract. To end the contract with us, please let us know by calling our customer services on 07917016270 or emailing us at info@asheeq.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.

     

    8.2 Returning products after ending the contract. If you end the contract for any reason after goods have been dispatched to you or you have received them, you must return them to us. You must post them back to us at Unit 64a, Regents Studios, 8 Andrews Road, London E8 4QN. Please call customer services on 07917016270 or email us atinfo@asheeq.co.uk to inform us that you will be returning the products. Please see clause 8.3 for return payment. Your product must be sent off within 14 days of you telling us that you wish to end the contract, if not, you lose the right to return the product and receive a refund.

     

    8.3 When we will pay the costs of return. We will pay the costs of return:

    • if the products are faulty or misdescribed;
    • if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong;
    • for late delivery on accordance with clause 6.9; or
    • in all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

     

    8.4 How we will refund you. We will refund you the price you paid for the goods, by the method you used for payment. However, we may make deductions from the price, as described in clause 8.5.

     

    8.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind we may reduce your refund of the price to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

     

    8.6 When your refund will be made. We will make any refund within 14 days from the day on which the product is received the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.

     

    1. OUR RIGHTS TO END THE CONTRACT

     

    9.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

    • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
    • you do not, within a reasonable time, allow us to deliver the products to you or collect them from the local depot.

     

    9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking the contract.

     

    9.3 We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will refund any sums you have paid in advance for products which will not be provided.

     

    1. IF THERE IS A PROBLEM WITH THE PRODUCT

     

    10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 07917016270 or write to us at info@asheeq.co.uk.

     

    10.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

     

    10.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us at Unit 64a, Regents Studios, 8 Andrews Road, London E8 4QN. Please call our customer services on 07917016270 or email us at info@asheeq.co.uk to inform us that you will be returning the products. Please see clause 8.3 for return payment.

     

    1. PRICE AND PAYMENT

     

    11.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We will take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order.

     

    11.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

     

    11.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you. Please see clause 8.3 for return payment.

     

    11.4 When you must pay and how you must pay. We accept payment with all credit and debit cards. You must pay for the product and applicable delivery charges when you place your order for it to be accepted.

     

    1. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

     

    12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

     

    12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 10.2,including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and for defective products under the Consumer Protection Act 1987.

     

    12.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

     

    1. HOW WE MAY USE YOUR PERSONAL INFORMATION

     

    13.1 How we may use your personal information. We will only use your personal information as set out in our privacy policy displayed on our website.

     

    1. OTHER IMPORTANT TERMS

     

    14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

     

    14.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

     

    14.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

     

    14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

     

    14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

     

    14.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

     

    14.7 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider. We can refer you to an appropriate alternative dispute resolution provider at your request. If you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

     

     

    THE SCHEDULE MODEL CANCELLATION FORM

     

    (Complete and return this form only if you wish to withdraw from the contract)

     

    To: ASHEEQ LTD. Email address: info@asheeq.co.uk. Contact number: 07917016270.

     

     

    I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] ordered on [*] and received on [*].

     

     

     

    Signature of consumer:

    Name of consumer:

    Address of consumer:

    Date:

     

     

     

     

     

     

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